FAQs

Frequently Asked Questions for:

How do I enroll?

Do I have to pay my balance before you ship my medications?

Will you contact me if there is a delay with my order?

Can I return my medication to EnvisionPharmacies if my doctor takes me off of it?

How do I know if a prescription has expired?

What is a specialty pharmacy?

How do I know if my insurance will cover prescriptions and services?

What if I need to talk to a pharmacist about my medication or I have side effects?

What are the side effects of this medication?

What do I do if I’m having a side effect or a reaction to my medication?

How do I administer/take my medication?

How fast can I receive my medication?

How do I check the status of my specialty medication order?

Where is my delivery of my medication?

Where is my prescription in the process?

Did you receive my prescription yet from my doctor?

Did my prescription get mailed yet?

How do I order refills for my medication? Or Can I get a refill of my prescription?

What are your hours of operation?

What if our office needs to talk to a pharmacist?

Where can I get medication order forms?

How can I send you a prescription?

What disease states do you service?

Do you provide nursing for applicable disease states?

How quickly can you get the prescription to the patient?

Is the medication covered for the patient? If not, how will I be notified or how do I start a prior authorization?